Your privacy is our priority
Your personal information is stored with the highest level of security at 99xx0 — we maintain your trust by following SSL encryption and strict data protection policies.
Introduction to This Policy
This privacy policy ("Policy") applies to the 99xx0 platform and its related services. When you visit our website, open an account, or use any of our services, certain information is collected.
The purpose of this policy is to clearly inform you about what information 99xx0 collects, why it is collected, how it is used, and what measures are taken to protect your information. We believe data transparency is the foundation of a trustworthy platform.
By using this service, you will be considered to have agreed to the terms of this policy. If you have any objection to any part of the policy, please contact us before using the service.
Table of Contents
- Types of Information Collected
- How Information Is Collected
- Purposes of Using Information
- Cookies & Tracking
- Sharing Information with Third Parties
- Data Security Measures
- Data Retention Period
- Your Rights
- Protection of Minors
- Changes to the Policy
- Contact
Types of Collected Information
99xx0 may collect the following types of information as needed to provide services. A description of each information category is given below:
Identity Information
At the time of account registration, your full name, date of birth, national identity card number (where applicable), and your current address are collected. This information is required for identity verification and account management.
Contact Information
Your email address and mobile number are collected. This information is used for account login, sending service-related notifications, and communicating with you directly.
Financial Information
Deposit and withdrawal transaction history, details of payment methods used (bKash, Nagad, Rocket), and account balance information are recorded. Complete payment details are never stored on our servers at any time.
Technical Information
Your IP address, browser type and version, operating system, device identifier, session duration, and log information about which pages you visited are collected. This information is used to improve the security and performance of the site.
Gaming Activity
Your gaming history, bet amounts, win/loss records, preferred game categories, and time spent on the platform are stored. This information is essential for implementing responsible gaming policies and providing a personalised experience.
Communication Content
Records of conversations you have with us via live chat or email are stored. This is used for improving service quality, resolving complaints, and training purposes.
How Information Is Collected
We collect information in several ways. Each method is fully transparent and is carried out with the user's convenience in mind:
- Directly provided information: Information you provide yourself during account registration, identity verification forms, payment transactions, or when contacting support.
- Automatic collection: Technical logs, cookies, and session information are collected automatically while you use our platform.
- Payment processors: When transactions are completed through bKash, Nagad, and Rocket, those services share certain information with us to verify the transaction.
- Identity verification agencies: Limited information may be received from trusted third parties for the purpose of fraud prevention and age verification.
- Analytics tools: Analytics services are used to understand site usage patterns, operating entirely on the basis of anonymous statistics.
Purposes of Using Information
Collected information is used only for the following legitimate purposes. If your consent is required before any use, it will be obtained separately:
3.1 Service Delivery and Operation
Your information is essential for creating and managing accounts, processing transactions, recording gaming history, and issuing bonuses and rewards. The core services of 99xx0 are built on this foundation.
3.2 Identity Verification and Fraud Prevention
Information is used to confirm a user's age and identity, prevent money laundering, detect multiple accounts, and ensure the security of the platform.
3.3 Improving Customer Service
Communication records are reviewed to quickly resolve your questions and complaints, improve the support team's effectiveness, and continuously raise service standards.
3.4 Implementing Responsible Gaming
Gaming activity data is analysed to identify signs of excessive gaming, set and monitor spending limits, provide self-exclusion options, and offer timely support to at-risk users.
3.5 Fulfilling Legal Obligations
Using information to maintain records under applicable laws and regulations, provide information at the request of regulatory authorities, and establish or defend legal claims is part of our legal responsibility.
3.6 Service Development and Research
Anonymous and aggregated statistics are analysed to improve overall service quality, develop new features, and enhance user experience. No personal information is ever disclosed in this process.
Cookie & Tracking Technologies
Our platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the site.
Essential Cookies
These cookies are necessary to keep login sessions active, manage security tokens, and ensure the basic functionality of the site. They cannot be disabled because the service will not work properly without them.
Performance Cookies
Performance cookies are used to collect information about which pages are visited most, where issues occur, and how long loading takes, in order to improve site functionality. The information collected is anonymous.
Functionality Cookies
These cookies are used to remember your language preferences, game settings, and other personalised choices. They make your experience more convenient.
Cookie Controls
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.
Sharing Information with Third Parties
Service Providers
The minimum necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket), identity verification, cybersecurity, cloud hosting, and support tools management. Each service provider is bound by strict confidentiality agreements.
Legal Authorities
Information may be provided in accordance with applicable law in response to court orders, government directives, or lawful requests from law enforcement agencies. Legal advice is always sought in such cases.
Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new party. In such cases, you will be notified in advance and assurance will be given that the same privacy protections will be maintained.
Consent-Based Sharing
Beyond the circumstances mentioned above, information will not be shared without your explicit consent. You have the right to withdraw your consent at any time after it has been given.
Data Security Measures
99xx0 has adopted industry-standard technical and administrative measures to protect your information:
SSL Encryption
All communication between your browser and our servers is protected by 256-bit SSL/TLS encryption. This ensures that no one can read or alter the information while it is being transmitted.
Database Security
Stored information is kept in encrypted databases with strictly controlled access. Passwords are never stored directly — only encrypted hashes are retained.
Access Control
Only authorised personnel are granted access to necessary information. All internal access is logged and regularly audited.
Security Testing
System security is ensured through regular security audits and vulnerability assessments. Any identified vulnerability is resolved promptly.
Data Retention Period
Active Accounts
All necessary information is retained for as long as your account remains active. This is essential for providing services and fulfilling legal obligations.
After Account Closure
Even after an account is closed or deactivated, certain information must be retained for a specified period under legal obligations. Financial transaction records and identity verification documents fall into this category.
Technical Logs
Server logs and session information are generally kept for a limited period, only as long as needed for security and troubleshooting purposes. After that, they are automatically deleted.
Legal Disputes
If a legal dispute is ongoing or there is a possibility of a legal claim being raised, the relevant information will be retained until the dispute is resolved.
Your Rights
You have the following rights over your personal information. Contact us to exercise these rights:
Right to Access Information
You can request at any time to know what information we hold about you, why we hold it, and how we are using it.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected. Maintaining accurate information is also our priority.
Right to Delete Information
You can request the deletion of information that we have no further legitimate reason to retain beyond legal obligations. If we are required to keep it for legal reasons, you will be informed of this.
Right to Object to Processing
You may object to the use of your information for certain purposes. Any such objection will be taken seriously and considered carefully.
Right to Data Portability
You may request your information in a common, machine-readable format.
Right to Withdraw Consent
Where information is being processed on the basis of consent, you may withdraw that consent at any time. This will not affect the validity of any processing carried out before the withdrawal.
Protection of Minors
99xx0 services are intended solely for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.
Age verification is mandatory at the time of registration. If we become aware for any reason that information has been collected from a minor, it will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please notify us immediately. Parents and guardians are advised to remain vigilant.
Policy Changes
Update Process
We may update this privacy policy from time to time. This policy may be revised due to changes in the scope of services, new legal requirements, or technological developments.
Notifying Users
For significant changes, a notification will be sent to your registered email or a clear notice will be displayed on the platform. For minor changes, the date at the top of the page will be updated.
Consent
Continued use of the platform after a policy update will be taken as your consent to the new policy. If you do not agree with any change, please stop using the service and contact us.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. We take every matter seriously.